Anna was by far one of the most pleasant sales people I have had in experience with in purchasing a,car . She was,kind, courteous and knowledgeable in my questions about the car I purchased. From start to finish. She performed above the standard. And have talked about my experience since the purchase of my car at your dealership.
Sales person was very friendly, Better price than what I was quoted at another dealership. I was over charged on the registration and plated fee. $150 was written into the price fee and when I picked up car I had to sign a form saying they were paying $138. for it. That is a $12. over charge. You should watch that, no one likes to feel over charged.
Great experience working with Anna and Cortese Mitsubishi.
Chris Dunkleberger made my car buying experience very nice with his honesty, patience, and calm demeanor. I never felt pressured or rushed. I highly recommend Chris and Cortese!
Christopher Dunkleberger was very professional, knowledgeable, and offered great customer service.
Sam Cubiotti was a great sales person. He wasn't pushy, had the car ready for me to test drive as soon as I got there. It was a pleasure working with him.
Wonderful experience. I have never had it go so smoothly when purchasing a vehicle before. I will gladly do more business here in the future
The entire transaction went smoothly. The salesman (Derick) was helpful and great to work with. I would recommend Cortese to friends.
Anna Moretti is the best! Go see her!
Anna was very nice and helpful
From start to finish, the whole car-buying experience was extremely positive. Anna went out of her way to accommodate us "Buffalonians"--she is truly an asset to your company! And I thoughly am enjoying my Outlander Sport.
This is our second Outlander from Cortese auto group scince 2007 and my wife and I have been very happy with the courteous service from Bob over the years.
Above and beyond customer service. With a purchase of my families Grand Caravan there was exceptional consideration given through the whole process. Every member of the Cortese family worked hard to reach a solid deal for us. Even after the sale was complete, I had a concern and John Cortese took the time personally address my concerns which was appreciated. Overall the environment was excellent(make sure you schedule an appointment), the tour of the service area and lounge revealed a comfortable future transactions, the staff was friendly and fair. They are definately doing some things right here. If you do your prep and know what a fair deal would be, I am sure Cortese can make it happen for you, and I witnessed first hand that they care about every customer and deal they make.
We would like to express our sincere appreciation to you and your staff! My husband and I are comforted by the fact that our sons are driving a safe and reliable car that didn't set us too far back. You were so very helpful!
They were quick with there online response via email and then the follow up with a call.
I would like to say "Thank You" to your staff, especially Bob . I just had my car fixed and Bob and your service staff went out of their way to take care of me and my car. I certainly tell people that Cortese does believe in service after the sale.
We enjoyed our experience of car buying at Cortese. Salesman was knowledgeable and respectful.
I want you to know that your sales people have been very attentive to me. My mother went into the hospital right after I contacted your organization via email. Michelle has been attentive and respectful. I will be looking at purchasing a Ford Focus, but due to the situation with my mother, it will need to wait until possibly fall. I will be contacting your organization ,soon. I want you to know that I have always been treated with respect and courtesy, by Cortese Dodge. Michael is a great asset to you. Im sure that you know that, but I want to reinforce that I intend to continue my business with you, because of Michael. Thank-you again for the opportunity to do business with you.
Was able to service vehicle without an appointment. Had a nail in tire and didn't want to chance not having it fixed. Performed NYS Inspection, a recall notice, and oil change also. Bob has assisted us in the past with very courteous service. Would reccommend service here.
Byron and ANNA have gone over the top to insure a very pleasent sale on our new Outlander Sport;and we are looking forward to three more trouble free years. Note-that day I lost my 1000.00 pair of glasess somewhere and as a last resort after searching the whole house I called Byron and asked him to check our old car we traded in and low&behold they were UNDER THE CARPET in the back seat!!! this turned it from a good deal to a GREAT SALE!!dont ask me how they got there?-thank you Cortese Auto Group
Have been coming to this dealership since the original dealership that I bought my car from went out of business. I have always been treated with friendly and courteous service. I always feel that I can trust that I will get the best price for any service that I need and every employee that I have dealt with have been very friendly and courteous. I would definitely recommend Cortese Auto to my friends and family. I also enjoyed the new waiting area with internet access and new TV. I will continue to come and have my car serviced for as long as I own it.
The total car buying experience was a pleasurable one for me. Every attempt at getting me the right vehicle for the right price was made by everyone I had contact with starting from Jason Miller at the internet desk, to the salesman Tom Ciavarri, to the sales manager Ron Fredericks. Jason handled my questions and my emails in a prompt manner without pressure, even went out of his way to answer questions for me beyond his scope. Tom Ciavarri was great to work with. Pleasant and knowledgeable, I could tell he was very interested in getting me the right vehicle to meet my needs and was in my corner in getting me the right price. The back-and-forth was kept to an absolute minimum, I liked that, I dealt almost exclusively with Tom. I had shopped around a couple of other dealers for a similar vehicle, I was pleasantly surprised by the final offer I received from the sales manager Ron Fredericks, I got a truck with more options at a better price than the other guys, I was truly blown away, I could not pass it up, I bought from Cortese. Thank you Jason, Tom, and Ron.
i was referred to cortese through a friend. I found my experience real easy. I spoke to the manager who listened to what I was looking for and what I needed as a husband and a dad of a growing family– then I was given a buying consultant who took that information and found me the perfect minivan. It was perfect! I got probably too much for my trade in considering the shape it was in…and I didn’t even test drive my new car…I just bought it…no joke…and I have been happy ever sense and have no regrets. When I took it back for my first check up for an inspection they threw in a free oil change…made me feel great. I will be buying again. And I like the fact that every now and then I just check back in on their website and see what they have….i don’t need to go anywhere. Thanks to everyone at cortese. I will be buying again…thanks
I decided to wait until next year before even considering another new car, especially since last week I spent over $500 on brakes and rotors on my car at your service department. I will say that the repair work was done quickly and competently, and that the driver of your courtesy van was quite personable, and extraordinarilly prompt when picking me up at my offie in Rochester. It seems fairly likely that I will continue to use your Henrietta service department for all future service, and possibly in the future I will shop at your dealership for my next car. Thanks.
Thanks again for a great experience - It was kind of fateful the way that car popped up - I feel i was in the right spot at the right time but I appreciate the fact that you went the extra mile to see if you could find something that matched my needs.I do want to say how much I appreciated your professionalism and fair dealing. I felt very comfortable immediately when working with you. I did some research ahead of time on trade in values and was very impressed with the way you handled that aspect of our discussions. I honestly was flabbergasted when I went to pick up the vehicle - as you know I saw the vehicle when it was first traded in and was very impressed at how the car was detailed and presented upon the final sale. Overall, I can't say enough about how satisfied and happy I am that I met you and bought this vehicle from your company. Thanks again - it was a pleasure meeting you and I plan on someday buying another car from you again.
Just a quick note to say thanks to you and especially Joe Provvidenza on my recent visit to Cortese. I brought my 2009 Challenger and Joe went our of his way to get everything I wanted done to the car, and make it look great. His professionalism is hard to find these days and greatly appreciated. Also, Steve in sales, Mike from the body shop, and Kay the detailer have been outstanding in their service and kindness. It's nice to have a group of guys I can trust and count on to give me excellent service. I wouldn't think twice about purchasing another vehicle from you and your dealership in the future.
Cortese Auto Group was an absolute pleasure to do business with. The entire experience transformed my view of the car buying process. Every employee I worked with was well educated about the vehicle and had an explanation for any detail I was confused about. They were extremely straight forward and honest; I never once questioned the integrity of the process ...which really left a lasting impression on me. I without a doubt recommend their services and encourage anyone looking for a Jeep (or other vehicle) to stop by their dealership and experience their outstanding customer service for yourself!
Wayne Rainey was very professional and informative. He was also very personable. Social skills and listening skills were very good. I was very satisfied with the service that was provided to me and my wife. And I will be back to purchase another vehicle.
Denise is a great sales person. We have been working with her for years. She is friendly and professional and she is a good friend to our family. We have bought all of our cars at Cortese and they have always given us a fair price and great customer service. I would definitly reccomend them to my friends.
My wife and I could not be happier with the work that you and your team recently completed on our Grand Caravan. It looks brand new. We would also like to thank you for the excellent customer service that we experienced. We have a long term- relationship with Cortese Dodge as customers/ The Grand Caravan is the third vehicle that we purchased from your dealership and we have never been disappointed . Thank you again abd very best regards.
I just picked up my car from the service department. I dont know if you got a staus on it or not but it turned out that when the tech was inspecting it he noticed the steering rack was leaking. tim for service called to let me know and pointed out that he was surprised that the ship that found the bad tie rod hadn't spotted this as well. Had I just bit the bullet and had the tie rod replaced at the original shop the rack would still be in my car and could easily have been the reason to fail its next inspection. As it all worked out I'm glad I contacted you about the original issue. The service department replaced all the parts under warranty which is great. I want to thank you for going top bat for me at a time when Im sure every dealer is looking to cute any spending they can. Please thank John Cortese for me as I realize it was his decision to take car of this for me, and please remember to thank the guys in your service department as they've helped me avoid another issue with my care. The people of Cortese handled this situation in a thoughtful, considerate and professional manner. You people have been responsible for maintaining a relationship with a loyal Dodge customer and most certainly someone who will remain a loyal Cortese customer. Thank you for standing behind the car you sold me and I hope you'll be around the showroom when I'm ready for my next car.
I am writing this becayse I feel it is necessary to let you know how my family and I feel about purchasing an automobile at Cortese Dodge. We have purchased six vehicles in four years. What keeps us coming back is very simple; your entire staff is very proffesional, knowledgable, and we feel like we are treated like family. If I call, I am greeted by Wendy, she is always cheerful, knows who I am and has a short conversation with me. Whenever I come in whether it is to browse around or have an oil change, your sales staff are the first ones with their hand out to say hello and to have a few kind words to say. What you have created is a wonderful buying experience that has snowballed throught your entire business. The service department, the parts department and the body shop. I recently purchased an' 07 Dodge Ram SLT. Joe Providenze and Dan Levato worked very hard to make the numbers fit my budget. I want to sincerely thank them for all that they did, I am thrilled with my new truck and it is beautiful!! Thank you again guys for your outstanding hard work. A special thank you to Joe. If I know anyone looking for a vehicle you can be assured that you will be my first and only recommendation. Thank you. again for such an outstanding job.
Please give Joe P. a promotion! He is Cortese Dodge!! Second time dealing with him and he is the man! Professional, genuine, kind, honest, just unbelievable!! Helped with problems and made us very happy!! Just awesome!!! Please thank him for being the person he is!! Thank you again!
Thanks Tom! Really like the Jeep! Can't wait to get my boat out of storage and see how the Jeep does towing her. Thanks for all your help! It won't be long before I am in, cashing in on my free oil change! Haha! Happy Easter!
I would like to express my gratitude for service that I have been receiving at Cortese Mitsubishi. Your mechanics have done a wonderful job keeping my car on the road and I would like to give a special thanks to Bob Bonter because he is very special. I've been giving Bob alot of recognition when they call me for surveys and I've sent Gary Alger email to give Bob special thanks for the wonderful service he gives me. It's my pleasure and privelege to do business with Bob and he plays an instrumental part in me coming back to Cortese Mitsubishi. A person like Bob comes along once in a lifetime and as far as I'm concerned, Bob is Cortese Mitsubishi. I thank Bob for his knowledge an I value his opinion highly...Bob makes me feel like I'm part of the family. Mr Cortese, I want to let you know that you have a very special employee in Bob Bonter and he should be recognized as a valuable asset to Cortese Mitsubishi.
i would like to take this opportunity to thank cortese dodge for the exccellent customer service i experienced on the purchas of my new dodge avenger. again a very sincere thank you to all at cortese dodge i love the car and i will tell all.
Purchased a Mitsubishi Outlander from Anna Moretti at Cortese Mitsubishi. She provided exceptional service and knows her vehicles inside and out. She listened to our needs, answered all our questions, and helped us find the vehicle that was right for us without trying to push us to look at higher spec cars. We looked at most of the small SUVs on the market and she was the only one who knew the answers to a lot of our technical questions. She is friendly, extremely helpful and accommodating. We had a fantastic experience at Cortese Mitsubishi and highly recommend them to everyone. We are loving our new Mitsubishi Outlander. Great quality product and good value for the money. Thank you!
Great to work again with Anna Morretti of the sales team. She got everything together and got the car I wanted. It's great!
I worked with Chris Dunkleberger at Cortese to purchase my 2016 Jeep Cherokee and he was wonderful! He made sure to listen to what I wanted in my new vehicle and even tried to show me ways I could get the most for my money without overselling me anything! He was very informative and was able to answer all of my questions. Thanks Chris!
Picking out a new car has always been torture for me. Samantha was absolutely amazing. I told her what I wanted and wanted to pay, and there it was! The transition from my prior lease was so smooth and easy. Thank you Samantha!!!!!
Having bought many cars -- both new and pre-owned -- from many local dealers, I have seen all kinds (though in fairness, we are fortunate to have generally excellent car dealers in this area). This was my first time working with Cortese and the experience was outstanding. Our salesperson, Anna, was wonderful. We learned that she has worked for Cortese for more than 20 years, and that is testament to both her great service and professionalism, and the quality of the Cortese company. The pre-owned Jeep we bought as our son's first vehicle is beautiful -- like new -- and was very competitively priced compared to any identical vehicle we looked at. I have no doubt that we got a fair deal for an immaculate car. The process was fast and completely pleasant, and Anna even came in on her day off -- right before leaving for vacation, no less -- to personally hand over the keys. We're extremely satisfied (and I am obsessively picky about customer service), and would absolutely buy from Cortese again.
The service shop is ok. I do hate having to force someone to help me by staring at them until they decide it's time to stop chatting or reading, but ya got to do what ya got to do. The service done to my vehicle was quick and professional though.
very pleasant buying experience. the entire staff is friendly and helpful. I would highly recommend Cortese FORD.
Bob was very accommodating, even stayed late to close the deal.
Dan was excellent throughout the purchasing process. Kept us updated during the storm related power outages and made sure to guide us through as quickly as possible once the power was restored.
Welcoming, friendly, helpful and very professional
Everything was gone through thoroughly.
Great. We used True Car and got a good deal, no arguing or hassle. No upsell. Chris Dunkleburger was very knowledgeable and easy to work with.
Honest, respectful and enjoyable
My opportunity in the purchase of the Escape was amazing. Nathan was helpful in every degree. I have tried to buy a car from Cortese for years, but Nathan made it possible.
Great Chris was very knowledgeable about the grand cherokre. Very helpful. Very flexible.
The sails staff was so helpful and knowledgeable about all of our needs.
I had purchase a car Oct. 2015 from the your company. I have receive great service and greetings since I purchases.
I purchased a Ford Focus RS 2016 from College Station. Tom Ciavarri handled diligently all paperwork and interacted with me by phone and text messaging.
Richard was amazing , he made the process very easy.Everyone was helpful and nice.I would deffinatly recommend Cortese to my friends and family.
I worked with Derek and it was an awesome experience. I was traveling from Syracuse, so he helped me out via email to start and provided all of the details I needed. I would highly recommend all of my family and friends to him!
Burt is the best! Genuine and a pleasure to work with.
Suzanne Barber was very helpful and friendly. She had great personality and customer service skills.
Anna treated me with respect and gave me several options to meet my driving needs.
Had a pleasant experience with the staff, very easy to work with.
We had a great experience just like last time. Cardell is a great help and so is Steve.
Samantha was friendly and helpful, even when I showed up close to closing time to test drive a vehicle. Although, she was unable to work with me on the price of the vehicle-she was able to include a remote start and have it installed prior to pick up. The process of purchasing a used vehicle was seamless on my end, thank you to the whole team!
Everyone was very friendly. We didn't feel any pressure. Things were handled in a decent time frame. Angel was very accomadating and we were happy with the results
My experience was great. I went in knowing exactly what I wanted and they made sure I wasn't there for an unreasonable amount of time. My salesman went over many options so I was able to make a good decision.
We had an excellent salesman. Very personable...made us feel like family!
Derek and Jill went above and beyond to find the truck I wanted.
Tomas Viacarri was very pleasant to work with when I decided on a car.
I had a great experience at your dealership.A great sales person Suzie. I got what i wanted for my trade without the back and forth process that always seem to happen at other dealerships. I was very happy with my car and the price without all the haggeling i will recomened Cortese to anyone i know looking to buy or lease a vehicle.
I was very please with Nathan Dupra my sales person he did a great job in making my decision to lease with Cortese. He explained all the features in the F-150 that I ended up leasing and was very helpful in getting the price I wanted.
Our sales guy was Jeff Rupert and he was a pleasure to deal with. He is a great asset to Cortese and we would recommend him to anyone that is in the market to buy a car!!
It was great, Bert made this truck experience very pleasurable, he was very knowledgeable and great to work with
Very helpful and accommodating .. .
My wife Donna and I had a great experience and are extremely satisfied
Very courteous, knowledgeable. Smooth deal. I only wish that he would have asked to but out the last three payments on my current lease.
It was very simple and relaxed. .
Sam Cubiotti provided amazing customer service to myself and my fiance! This is a wonderful establishment that I look forward to doing business with for many years to come! Thank you so much Sam!!
Chris Dunkleberger did an awesome job with keeping me informed as to what I needed to do. I was satisfied with my experience there and plan to go back in the future. I will be recommending Cortese Auto Block to family and friends. Great job Chris than you
Your team was very knowledgeable and professional
Great experience. Very nice employees with all three gentlemen I worked with. Nick was my salesman. He was great and did what he could to get me into the car I wanted to fit my budget.
Everything went far better than I anticipated.
No one addressed me at first but then Suzanne came over took care of everything. Also she got me out of my Impala nightmare.
Great buying experience. Donna Spofford is top notch, and made me comfortable from the first phone conversation. The finance, sales manager, and any other staff I encountered were terrific. I appreciate the attention we received while there. I bought a car at a fair price.
Rick Riola was very helpful with helping me choose my purchase. I'm very pleased with the way your business is run. Great communication, which I believe is the key to just about everything in life. I would like to know if you or your staff have a specific person I can contact at the Audi Dealership. This would be a great help to me so that I do not go there with a "blindfold" on. Thanks, again, for all your help.
The service was GREAT nothing but respect and kindness from the staff. They took the time to go the extra miles to put me in the car I'm very happy with and they explained everything about the car and the paper work. They did not rush me Graig and staff are the best.
Wanted to test drive an awd 300. did so. didn't intend to purchase vehicle same day as i still had 2 months left on previous lease. they didn't explain that cortese would be paying off the current lease til much later in the process so i was confused at first about why the sales gal was trying to get me into the car same day but all in all it was really good. the sales department seemed very willing to work with me and go to bat for me to get me into the car based on my budget and not having to come out of my pocket too much. The finance manager was also respectful and answered my questions and didn't push anything to an uncomfortable level.
Jeff Hill is an excellent salesman. He approached me as soon as I entered, answered stupid questions without getting frustrated and really went out if his way to maintain the right level of contact after my initial visit. Having been in retail for over 25 years with my own store for 10 of them, I can say "nice job" from a customer service standpoint to Jeff and the whole team there.
It was great, everyone was nice and courteous. I worked with Jeff Hill. Walked out feeling like I got a fair deal. Jeff made sure I was comfortable at all times
Anna Moretti, the salesperson, has always been very attentive to my vehicle needs and does her utmost to meet them. The dealership does likewise with servicing all my vehicles. I would always recommend Cortese to my family and friends.
We received excellent service and assistance from the Cortese Personnel from the web person that got the electronic request to the Sales person including the finance person. They got us the car that we were looking for at a good competitive price. Thank you Michelle Reed, Anna Moretti and David Hilner
I have purchased every vehicle (6) I have owned since 1989 from Ford and from Cortese since 1994. Shane Chapin has been the reason that I continue to come back and refer other individuals looking to purchase a vehicle. The Knowledge, Courtesies that he extends; make the buying process much more comfortable. He has been an Asset to Cortese Ford and now that Ms. Andrea Chapin is also on staff, the Dealership can only continue to go up.
Everything and everybody was perfect .
My experience with Cortese was absolutely wonderful and it's all due to Andrea Chapin! She was incredible to work with and helped me find the car I wanted! I hate car shopping but she made it fun and exciting and got me exactly what i was looking for!! Her follow up has been even more wonderful! She has reached out numerous times to make sure everything is going well with my new vehicle!! I am definitely recommending her service to friends and family!! She made my experience the absolute best car experience I've ever had!! Thank You Andrea!!
Overall it was a great experience. .
Friendly customer service made the buying experience enjoyable .
Everything from Service to the cost and condition of the car were excellent. I couldn't be happier.
Leah was my sales person and did a very good job for me. . .
Excellent...Cordell made the transition to my new lease a breeze! . ....
Shanewchapin@gmail.com Shane helped us to purchase the exact car she was looking for after I looked for a week and found the 2016 Ford Fiesta that only you had
Jeff Hill was very helpful throughout the process. He made me feel very comfortable with my purchase and went above and beyond to make sure I was able to get the truck of my dreams in my price range. I am very satisfied with my purchase and will definitely recommend to my friends and family!
I have bought almost two dozen vehicles for personal use and dozens for business over the years. .
our Salesperson was Angel and both my wife and I found him to be very personable and likable. He made the sale a pleasant experience.
It was excellent. The vehicle was ready was promised. The staff was courteous and respectful. The deal was what I wanted
I was treated with respect from the moment I entered the showroom, by everyone I came in contact with. Kudos to the staff for making me feel like family and not just dollar signs.
Great Experience which I owe to two of your employees, namely Leah Gardiner & Jimmy Vito. I've been to Cortese before and always have had lousy service. These two people stuck with me almost all day until we were able to make a deal.
Everyone I interacted with was very friendly and helpful. I was impressed at how upscale and clean the dealership was. Even the bathroom was nice! Wayne Rainey is a good man and made sure all my needs were met
went in to look at cars to buy. wasn't planning on buying that day but good a good deal and had a great experience with Tom Ciavarri.
Our salesman, Cordell Bouie, was excellent and helped to make the experience easy. .
It was great from beginning to end.
Very friendly, honest, communications with salesman Chris Dunkleberger.
Had previously bought used vehicle in the 80's and few years ago inquired about jeeps. Personnel was very courtious and patient with me in finding the right vehicle.